The Wynn Gets a 2nd Chance

Last year I went to Vegas for a girls trip and we stayed at the Wynn.  Our experience was absolutely terrible, from maintenance issues, to bad food and poor service.  You can read all the details here: http://consumergoods.wordpress.com/2009/02/24/the-wynn-not-all-it-is-cracked-up-to-be/

After we got back last year, I immediately went to work writing and sending the Wynn a letter about our experience.  Within a few days, I received a call back from guest services, and the Wynn decided to comp our rooms.

Just last week, my husband and I gave the Wynn a second chance.  I certainly didn’t have high expectations this time based on the past experience.  However, we were pleasantly surprised and the experiences were day and night.

We had a great time at the Wynn.  The service and food were excellent.   We definitely recommend grabbing launch at the Country Club Grill for a great view of the golf course and excellent food.  My husband said it was the best burger he ever had and it was the best French dip sandwich I ever experienced.

All in all the Wynn was top notch.  I would definitely recommend it after this past experience.

Jennifer Manocchio

After starting her career with Edelman in Chicago, Jennifer joined Sweeney and quickly established herself as an exceptional industry innovator. In 2004, she opened Sweeney’s first full-service office outside of Cleveland and quickly rose through the ranks to become agency president. Jen leads by example and without fear. She has been critical to agency growth throughout the past decade and continues to lead the agency into the future.